Support

Answers to the questions we get most about generating, paying for, and shipping App Store screenshots with Screenies. If yours is not here, email support@screenies.app and we reply within one business day.

Getting started

How do I create my first store screenshot set?

Sign in with Google, create an app, upload the screenshots you took of your app (raw phone screenshots are fine), and describe what the app does and who it is for. Choose how many slides you want, from 1 to 10, and generate. The set arrives as PNG files sized for your selected App Store or Google Play target.

What should I upload as source screenshots?

Upload plain screenshots taken on an iPhone, iPad, Android phone, or Android tablet, tagged with the device and orientation when you upload. Screenies places each one inside the selected device frame in code, so no bezel, background, or caption needs to be in the file. Clean, real UI works best because every slide is built from it.

Which App Store and Google Play sizes does Screenies export?

Every set exports as a PNG with no transparency at its target size: iPhone portrait (1290 x 2796), iPhone landscape (2796 x 1290), iPad portrait (2064 x 2752), iPad landscape (2752 x 2064), Android phone portrait (1080 x 1920), Android phone landscape (1920 x 1080), Android tablet portrait (1440 x 2560), or Android tablet landscape (2560 x 1440).

Can I change a screenshot after it is generated?

Yes. You can rewrite the headline on any slide for free. The editor previews it in the set's own fonts and styling, and saving re-renders just that slide. Reordering, saving, and downloading are also free. Each set is designed as one continuous artwork, so a different scene or different screens means generating a new set.

How do I localize a set for other App Store countries?

Localization translates your headlines and re-renders them into the artwork you already generated, so the design stays identical across locales. Long translations are scaled down to fit. It costs 0.10 credits per screenshot, per locale.

Credits and billing

How much does Screenies cost?

One-time packs run from Starter at $9 for 12 credits to Studio at $69 for 180 credits. One credit generates one phone screenshot (iPhone or Android phone); tablet screenshots (iPad or Android tablet) cost two credits. Full details are on the pricing page.

Do credits expire?

No. Credits never expire. Buy another one-time pack whenever you need more.

What is your refund policy?

Credits spent on failed generations are refunded to your balance automatically, so you only pay for screenshots that actually generate. Credit packs are non-refundable once credits from that purchase have been spent, except where the law requires otherwise. If something went wrong with a purchase, email support and include the workspace name.

Where do I find invoices and receipts?

Stripe emails a receipt for each purchase. Your workspace Billing page shows your purchase history. Contact support if you need help finding a receipt.

Generation problems

A screenshot failed to generate. Was I charged?

No. If a set fails, its credits are refunded to your workspace balance automatically. Retrying redesigns the whole set, because its slides are designed together as one artwork.

The headline is wrong or too long. Can I fix it?

Yes. Open the slide and type the copy you want (up to 48 characters). Headlines are real text in the set's fonts, not painted by the image model, so an edit changes only the words and keeps the artwork. If a longer headline no longer fits the design, the editor says so before you save.

Why does the generated screenshot not look exactly like my app?

The screen inside a device frame is your uploaded screenshot, unchanged, and enlarged cards next to it are cropped from that same screenshot. When a slide shows your app inside a photographic scene, like a phone in a hand or on a desk, that screen is rendered from your screenshot. If a screen looks off, check the source screenshot you uploaded and generate the set again with a better capture.

App Store Connect rejected the upload. What should I check?

Screenies exports flattened PNGs at an accepted iPhone or iPad size, so a rejection is usually a mismatched device slot in App Store Connect or a content issue under App Review guideline 2.3.3, such as showing features the app does not have. The requirements page lists the common rejection reasons.

MCP server and AI agents

How do I connect Screenies to Claude Code or Cursor?

Add https://screenies.app/mcp as a remote MCP server. In Claude Code, run: claude mcp add --transport http screenies https://screenies.app/mcp, then sign in when the client asks. The MCP server is included with every account and spends the same credits as the dashboard.

Which tools does the MCP server expose?

Listing apps, requesting screenshot uploads, generating a set, checking batch status, regenerating failed slides, editing headlines, reordering slides, localizing a set, generating a logo, setting brand colors, and reading the credit balance. The agent only sees workspaces and apps your account can access, and you can revoke its access at any time.

Account and workspaces

Can I invite teammates?

Yes. Apps and credits belong to a workspace. Invite teammates from workspace settings and they generate from the shared balance. Owners manage billing, members, and workspace settings.

How do I delete an app or a workspace?

Delete an app from its settings page; its generated sets are removed with it. Owners can delete a workspace from workspace settings after typing its name to confirm. Deleting a workspace removes its apps, sets, and any unused credits, so spend or move what you need first.

How do I delete my account and data?

Email support@screenies.app from the address you signed in with and ask for deletion. We remove your account, uploaded screenshots, and generated sets, except for records we must keep for legal or accounting reasons. The privacy policy explains what is kept and for how long.

More reference

The landing page FAQ covers 12 more quick questions about what Screenies does and does not do. Read it here.